About Orders

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 – What if I want to refund my pin/cancel my order? –
You have 1 business day to cancel as orders are usually packed the day after they were placed. Otherwise I do not refund orders.
 
– I do NOT accept exchanges –
If the item was damaged or there is some other problem with the order please send me an email at hello@chocolona.com with your order number and images of the damage for further inquiries.
 
– Orders will not be held for extended periods of time because you want to buy something else later and hope to combine shipping. Unless they have a preorder item, they will be shipped out ASAP. –
 

– What if I purchase a pre-order item? –

Pre-order items take longer to ship. Depending on how long it takes for a design to get funded, it can take anywhere from 1-3 months. For both domestic and international orders, all products will ship together once the pre-ordered products arrives as shipping can be very expensive! This means any in stock items will also be held until then.

– There is a problem with a pin/my order? –
A DM on Instagram may be missed as I receive so many a day, so for efficiency and records please send me an email at hello@chocolona.com with your order number and images of the damage for further inquiries.

 

Once the package is in the hands of PostNL I have no control over how they treat the package and how they ship it. It is not my fault if it gets lost, or arrives damaged. I double check my pins for quality and package them safely.

I am not responsible for refunds if a package gets lost or damaged, however I will work with you to try and resolve the issues for all parties.

 

💜 By purchasing from Chocolona you agree to these conditions. Thank you 💜

A big thank you to @pinkachii and @utterlymagical for letting me use and modify their FAQ pages

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